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Firm productivity > Management Soft-skills (ePY) > Georgiadis 2016 i

Detailed Information

Country	Country: United Kingdom
GDP per capita	30.050
Context details	Medium firms from each UK region that volunteered to participate
Age

2. Intervention

Implementation year	2002
Implementer	Government, local
Duration (months)	2
Cost	N/A
Intervention details	Customer service, business literacy, numeracy and communication skills

Evaluation design	Randomized evaluation
Cluster definition	N/A

Sample	Outcome	Test	Source Table	Observations	Statistics on Effects
Complete sample	Other	Sales revenue per employee: Logs	2	390	Coeff: 0.63; SE: 0.10

Study	Georgiadis, A., & Pitelis, C. N. (2016). The impact of employees and managers training on the performance of small‐and medium‐sized enterprises: Evidence from a randomized natural experiment in the UK service sector. British Journal of Industrial Relations, 54(2), 409-421.